Also, the app is the worst, and, again, is so far behind other banks I have used. I would not recommend this bank to anyone.
This bank is easily 10-15 years behind technology-wise. Combine that with personnel whom you are educating about their services (or, lack thereof) far more frequently than they are you!
You see a fraudulent charge on your account? Uh, oh. You had better plan on a long, tedious trip through an enormous amount of red tape and general b.s. before you'll ever see your money back in your account.
Opened my account about 4 months ago and have had nothing but trouble. When you try to call the wait time has always been greater than 15 minutes! The older grey haired lady at the Fairfield Glade branch always talks to customers like you are beneath her or stupid. 9 times out of 10 mine nor my husbands debit card works. Its very embarrassing to be in line and your card say declined even though you have PLENTY of money in your account. They tried to say my card was messed up but I guess me and my husband both have bad cards!! Weird thing is it always happens when the bank is closed so I guess when they close the branch each day they shut your cards off as well. Living in a small town you don't have much of a choice on banks but I am willing to drive in order to use my money when I need to so will be taking my business somewhere else. We have deposited payroll checks on friday mornings and not have access until tuesday afternoon. This bank is a joke!
Great tellers especially Anita!
Items are sitting in "pending" for days, leading me to wonder what all personnel do all day.
Regions Bank is a US Bank based in Crossville, Tennessee. Regions Bank is located at 6837 Peavine Rd, Crossville, TN 38558, USA.
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