Hard to overstate how wonderful it was to work with Bill and his group. From the first contact Bill was very helpful in terms of his insights into the process. I was constantly kept in the loop with regard to where things stood. What I was most impressed with was Bill and his team's willingness to go "above and beyond" when things popped up. We had an issue regarding the start date of my new job which pushed the closing back. Bill took the initiative to contact my employer to ensure he knew the policies and also contacted my builder to explain to him exactly what the situation was. My builder even commented on how great it had been to work with Bill, even though they had never met. For what it's worth I am a professor at a large state university who teaches Services Marketing and will be using this experience in my classes as an example of an excellent customer service experience.
Bill and his team are amazing! They were a pleasure to work with and very competent. Our expectations have certainly been exceeded. Looking forward to working with them in the future.
Very professional & informative. Quick to get us approved when other companies wanted to drag it out. Don’t waste another second that you could be in your dream home!
I once even called him at 10pm to ask one question.. and he answered! (Sorry, Bill...)
We highly recommend Bill McDonald to anyone in the market for a home loan. We had a unique financial situation and Bill went the extra mile to find just the right loan program for our family and get us closed in time this summer for our five boys to attend the new community schools in our area! Other local lenders would not even entertain helping us but Bill had done his research so he knew what was available to us! We had great confidence in his handling of our loan and his commitment to providing us great service! We are enjoying our beautiful home and we rest in knowing we obtained the best rate possible on our 30 year loan!
His team was fantastic and always kept me in the loop as to what was happening, what stage the mortgage was in, and if I ever needed to do anything... All of this was done from 200 miles away through email and phone calls. Bill McDonald is the BEST and I highly recommend him! Thank you for everything you helped me with!
Bill and his team were a breeze to work with. As a first time home buyer, I had a million questions and felt comfortable asking Bill (even the stupid ones!). I attempted to work with two other lenders, but neither of them were as responsive or as genuinely caring as Bill was.
Bill Mcdonald Vandyk Mortgage is a US Finance company based in Crossville, Tennessee. Bill Mcdonald Vandyk Mortgage is located at 57 Maple Grove Dr Ste 202, Crossville, TN 38555, USA.
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