Mike Ingram and Joel Smith took real good care of me making my purchase of a 2015 Ford F-250 Super Duty. Joel helped me try to get my old truck fixed but the cost would have been too expensive then introduced me to Mike Ingram in sales and Mike found me a new truck to get me back on the road as soon as possible. They both went above and beyond to help me. I will def buy from him again in the future, and I live in Texas, and I highly recommend anyone to use East Tn Ford of Crossville Tennessee for their next car purchase! Thanks so much guys.
Overall experience in buying my Escape was excellent. Richard Queen was especially helpful and had all the answers to any questions that I had.
I went in for some service work and came out with a new car. Kudos to East Tennessee Ford
Went to East Tennessee Ford in Crossville, and finally had a great experience. Collin Abston was our salesman who offered excellent help with our purchase. Also kudos goes out to Eric Spence.
Crossville, TN 38558
Kudos to East Tennessee Ford's Joel Smith, Service Manager and the technicians who made my day and came to my aid on October 4, 2017! On a road trip from PA to TX, I traveled past a construction area that was building a stone wall, which I think became the culprit for what happened next. My brand new Ford Edge had a sharp stone wedged in the right rear tire, which set off warning emergency signals on the dash indicating immediately loss of tire pressure. After waiting for AAA along I40W, that kind man changed my tire to the temporary donut tire and guided me to the nearest Ford dealer? Upon arriving to the service area of E TN Ford, Joel Smith determined the tear was too significant to patch, so I would need a new tire. He went above and beyond in finding the exact same make new tire for my 2017 Edge! It took several hours to replace but am so grateful for his willingness to provide such outstanding customer service and get me safely back on the road again. Even the friendly customers in the waiting area were willing to assist me in determining the best town about 2 hours further on I40W for new overnight accommodations because I needed to cancel the planned area. Friendly, reliable and outstanding service! Thank you all so very much!
Ken Schrader
Jeramy (sp?) in Finance was very knowledgeable in completing all of the paperwork that was necessary .
154 Cottage Circle
Purchased Jeep a year ago with great results from the Jeep store. Got a call from the Ford store wanting to purchase a vehicle I had listed on the internet. Had everything set and confirmed twice before I drove 3 hours to finalize the deal. I drove 6 hours round trip for nothing . New untrained employee made a mistake and Sales managers dismissed it as no big deal. Big mistake. You don't have customers leave like that and stay in business long. I will be sure to tell plenty of others as well. Find another dealer who appreciates you.
East Tennessee Ford is a US Car Dealer based in Crossville, Tennessee. East Tennessee Ford is located at 2712 N Main St, Crossville, TN 38555, USA.
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