Freindly and courtious staff.
I bought a 4000.00 refrigerator and asked them to deliver it. They had to take the doors off to get it in. When they put the doors back on, they crimped the wires and damaged one or more of the mother boards. When I went to the store to tell them what the Sears technician said, I got a lecture about how I shouldn't have bought such a big freaking refrigerator. (his words not mine). In the end I had them to pick it up and took my business to Lowes. I'll never spend my money here again
They had a few mowers there to choose from but when I told them what I needed it for, they referred me to one they had just gotten in that was a little less expensive but exactly what I needed. So far, my experience here has been great.
They run big sale ads but if you aren't there the first day you're not going to get the item you want. They claim they are only sent limited stock and once out can't get more or issue rain checks. No wonder Lowes is always crowded.
This store has terrible customer service and wanted to charge me $45.00 for a display model, cause they didn't have one in the back and that one was assembled. I will NEVER shop at this store again!
Sears Hometown Store is a US Hardware Store based in Crossville, Tennessee. Sears Hometown Store is located at 1860 N Main St, Crossville, TN 38555, USA.
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