Not only did we wait for 22 minutes for our food while five other people who came in after us got theirs, finally asked about our meal after we witnessed the counter person crumble up our ticket and throw it away. She was quite adamant that she never did that even after she pulled it out of the trash. Once we did finally get it my $6 brown sugar bacon BLT had ONE piece of bacon on it! ONE! When asked why we were told, "Oh, because we ran out of bacon!" So then why was it even served? Just got a blank stare to that question. I suppose they hoped I wouldn't notice. We got our money back and went somewhere else, a total waste of almost an hour of our day off. This is the third time in a row that service has been horrible and it will be our last time eating in what used to be our go to place for food. Management and the franchise owner need to clean house and get some people in there with some common sense!
This is the typical Arby's, attracting more of the retirement age people so it's usually quiet, fast service and friendly and helpful staff.
Employees had a wonderful helpful attitude. Food was hot and fresh. Dinning area and restrooms were very clean.
Food is minimal at best, fast food not all that fast. Lines always long and slow.
Store was extremely busy at the time of our visit (Sunday 8/6 noon); however every employee seemed to be actively performing their job. One suggestion; please re-think you curly fry boxes. The crumbs fall everywhere causing grease spots on clothing. Food was good as usual.
Arby S is a US Restaurant based in Crossville, Tennessee. Arby S is located at 1487 Interstate Dr, Crossville, TN 38555, USA.
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