This place is horrific. I brought my dog in there who was bleeding out everywhere. She cut herself on a piece of glass and I could not stop the bleeding from her face. I waited for the doctor for 20 minutes, despite the uncontrollable bleeding that was now all over his waiting room. I told him she had been there before, but the account was under my ex boyfriend name. Little did I know, my ex never paid his bill and his account was past due. I OFFERED TO PAY THE BILL IF THEY WOULD PLEASE JUST HELP MY DOG. The doctor still refused me any service, despite my dogs condition and MADE ME LEAVE. I have never been so disgusted in my life. These people don't care about the animals, all they care about is their money. Even in a critical situation. How could anyone be so heartless?! Makes me sick to my stomach. I pray to God this place gets shut down. I will do every and anything I can to let everyone know how horrible these people are working there. My dog could have died that day because of a past due bill that was not even mine! Luckily for her, she was rushed to plateau Animal hospital. As soon as they saw her condition, the entire staff immediately jumped up to the rescue and took care of my dog the proper way. They saved her life, something upper Cumberland veterinary clinic refused to do!!
The vets may be unaware of how their front office is being handled so my advice to them is to have a serious meeting about attitude with them. If I hadn't paid my bills I could maybe understand why I was treated so badly but this was just unacceptable and me and my cat deserve better! Called Best Friends where I was not quoted prices, but told to bring him in immediately. They were very kind on the phone and in the office. My bill may be $500 but I DON'T CARE!!! He' more than money...he's my family! So you lost a loyal, paying customer and I will NEVER set foot in your door again and I will discourage all my friends and family against using you as well cause like me, they want to be treated how YOU would want to be treated if you needed medical care for a loved one. So long and good riddance.
I couldn't ask for better staff or better service. They're very understanding and will work with you to make sure your pets are comfortable and as happy as they can be and are amazingly sympathetic when a pet's time has come. This is the only veterinary clinic you will ever need to visit.
If I could give half a star it would be too much. I've been a customer here for several years and have NEVER not paid but for some reason when I asked to bring my very sick cat in, the woman who answered starts naming prices off of services...I didn't care about that! All I wanted was to have him seen and when I asked her if I could just bring him in, she rudely said "if you can pay for it, you can." I am a nurse and we don't treat sick people that way! When did it become ok to treat people so rudely about their beloved pets like that?
There really good vets and prices are affordable. The only thing I have bad to say about them is I took my Yorkie pups in to have there tails and see claws removed i showed them were i wanted there tails cut( I wanted a Yorkie tail) the assistant that came and got my pups even showed me on a pups tail where they would cut it was exactly what I want but when I got my pups they had removed the entire tail I mean no tail at all I am so mad.
We have taken all of our animals here for ages, and Mayben has taken wonderful care of each of our dogs and cats over the years. He is the only vet we go to. When my dachshund sustained a spinal injury, she was taken care of and Mayben said he would refer her to a Knoxville surgeon that specializes in this injury if things were worse, but thankfully after a round of steroids and crating for 6 weeks, she made a full recovery. I love how kind he and his assistants are, and how my dogs are treated like actual babies (which they are!), with the highest quality of care.
Upper Cumberland Veterinary Clinic is a US Veterinary Care based in Crossville, Tennessee. Upper Cumberland Veterinary Clinic is located at 4635 US-127, Crossville, TN 38571, USA.
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