I have an advocate! In what truly tested my mettle over a protracted period of time, my $14,000 hot tub went cold. Allow me to enter my back story some. I'm one of those folks with the handicapped stickers on my car. I hurt really bad, so bad, that I really need my spa especially in the winter months. I called Suzanne the shop manager that was so helpful at the time of the sale. Note: she advised me that only with a doctors Rx I would be exempt from sales tax! Points for her! She didn't just forget me once the check cleared, no, to the contrary, she fought over a protracted period of time and trials only to arrive to the conclusion that my Brand New House must be wired wrong? Ok, my doubts began to rise as the power worked before... so why would it not work now? Josh the shop's service chief came over so many times that I wrote him into my will came up with this and when he peered into my brand new breaker box, all he could say was "it's amazing your house didn't burn down!" Every circuit was singed black and fused together within the box! We called another electrician who corroborated what Josh ( aka Superman) had said and rewired all to meet with safety standards. I'm now sleeping with two eyes closed as the fear of fire has gone. Oh, did I mention that Suzanne and Superman are solely responsible? Well They Are! They were right from the start. I did get a brand new heater. That's a next generation model for all of the trouble, and I Now Have A $14,000 hot tub again. People, let me tell you, I really do have an advocate. I now feel love for both Suzanne & Superman and count them as my family. Both are kind of in my will now. Where do you find that outside of family? If you ever want a spa or a pool there is ONLY one name in Crossville; S&W!
I've been getting my pools supplies for the past 5 years at S&W and find them to be very professional and knowledgeable regarding pools and supplies. There prices are comparable to any major department store. They will test your water sample and recommend the right chemical mixture to achieve the perfect clear clean water condition. Susanne and the help, are super to work with.
Everyone at S&W Pool and Spas has gone above and beyond to satisfy this customer! I purchased my hot tub with a different dealer and they went out of business. When I had a warranty issue, I was informed to go to S&W Pool. Even though this was not their sale, the staff helped me through the warranty issues and treated me like family. I highly recommend S&W Pool and Spas to anyone looking to purchase a pool or spa, or if you need parts or servicing! The staff is friendly and they remember your name when you enter! Thank you Suzanne and Courtney, and the rest of your staff for taking care of me and my hot tub!
A month of calling about a part and repair with no luck. They don't return calls. I have tried calling several times and they always tell me they are looking into it so I gave up. A month later an employee calls and asks me when I want the repairs completed...HUH? I can't even get information about the part I need...so i send the spa serial number, pictures of the part and everything they ask for..(employee with last name Davis says she wants to redeem the company's customer service).no response for two weeks..I call them back with no results. I have looked for other Vita Spa repair companies but none that are local. I would strongly suggest that you not purchase a spa that may have to be repaired by this company. Update: Several months later, lots of promises but no action. Spa is still broke and I have had it. I would rate negative stars if I could.
Wonderful and prompt service!! We just had them come out and close our pool. Huge improvement over the service we used out of cookville the first year. I was so pleased when they scheduled and showed unlike our prior providers, who always no showed. I felt the prices were very fair, service was friendly and professional. Very happy we found this company.
S W Pool And Spas is a US Store based in Crossville, Tennessee. S W Pool And Spas is located at 401 West Ave, Crossville, TN 38555, USA.
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