I love this store because they never leave just standing waiting for service. We always deal with Julie and she is the greatest. Not only is she nice, but she won't let us leave until we are happy and completely satisfied.
Verizon is one of the WORST companies I have ever had to deal with. They don't even deserve the one star I gave them. I have been requesting they remove lines from my plan for two years now. Each month, I call and they tell me the same thing, "we will take care of this and you will not have a problem with this next month." Two years later, I'm still having a problem and being billed for lines I don't use. When I went into the store the general manager was very rude (West Jackson & Willow) and acted like this was my fault that Verizon has yet to do what they said. He basically told me he couldn't do anything for me, and sent me on my way. When I started calling the 800#, the sales rep. told me the manager should have accommodated this request in the store. The sales reps by phone are not very competent either because they have difficulty following through with deleting phone lines on an account. Each month I have to call and get this fee waived and they say, it will be deleted from your account next month, but it never is. This company rips people off please check your statements from Verizon to watch for hidden fees. I usually do not like to give bad reviews, but after years of being treated poorly by the same company, I am ready to share my experience in the hopes that it helps someone else.
We delt with a lady named Jennifer. She was very knowledgeable and she helped us with what we needed. I definitely recommend this store.
The gentleman helping me with my phone did a great job!
Hi kids I went in to get unlimited data because I have used up all of mine the last two months. I was greeted quickly and taken care of. Thanks. Bob Weiss
Verizon is a US Store based in Crossville, Tennessee. Verizon is located at 2009 N Main St, Crossville, TN 38555, USA.
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